CLS is committed to the highest standards of health, safety, environmental responsibility, quality management and complaints handling across all of its operations.
Read the policyContract Labour Solutions Ltd (CLS) is committed to maintaining the highest standards of health, safety, environmental responsibility and quality across all of its operations. This policy sets out our commitment in each of these areas and applies to all staff, contractors, temporary workers and host employers engaged with or through CLS.
This is a statement of policy only and does not form part of any contract of employment or contract for services. This policy may be amended at any time by CLS, in its absolute discretion.
Health and safety
CLS believes that the health, safety and wellbeing of everyone involved in its business should never be compromised. The Managing Director holds ultimate responsibility for health and safety across the organisation and is committed to regularly reviewing and monitoring performance with the aim of continual improvement.
CLS will provide sufficient funding, resources and support to meet its health and safety objectives, and will promote standards that, as a minimum, comply with all applicable health and safety legislation. A senior individual has been nominated to act as safety champion, responsible for developing, coordinating and reviewing health and safety arrangements across the business.
CLS expects and encourages all managers, employees, temporary workers and host employers to operate in a safe manner to ensure that its activities do not cause harm or damage to any person. Individual health and safety responsibilities are clearly defined, and full cooperation with this policy is a condition of engagement for all staff and workers.
CLS will provide and maintain appropriate systems to ensure a safe and healthy working environment, protecting employees, temporary workers, contractors and visitors from harm so far as is reasonably practicable. All managers, employees and temporary workers will be provided with sufficient information, instruction and training to carry out their roles safely.
CLS promotes an open-door approach to health and safety, ensuring effective consultation between its employees, temporary workers and host employers. Health and safety performance is regularly monitored, and this policy is reviewed periodically to ensure it remains relevant and effective.
Environment
CLS is committed to operating its business in an environmentally responsible manner and to minimising the environmental impact of its activities wherever possible. An internal Environmental Champion has been nominated to develop, coordinate and improve our environmental practices under the guidance of the Managing Director.
CLS is committed to minimising waste and prioritising reuse and recycling wherever practicable, reducing energy and water consumption across its premises, and operating company vehicles with environmental responsibility in mind while encouraging alternative transport where practical. CLS applies continuous improvement principles to reduce air, water, noise and light pollution from its operations and works with host employers to promote environmental best practices in connection with temporary worker assignments.
This policy is made available to all employees, contractors and host employers, and is reviewed periodically to ensure its ongoing relevance and effectiveness.
Quality management
CLS is committed to delivering a consistently high quality of service to its clients, candidates and temporary workers. Although CLS does not currently hold formal quality management certification, its approach to quality is embedded in everything it does — from the recruitment and vetting of candidates through to the ongoing management of placements and client relationships.
CLS aims to fully understand the needs of its clients and workers and to match those needs with the right people, skills and standards. We set clear internal benchmarks for service delivery and regularly review our processes to identify opportunities for improvement. All staff are expected to take personal responsibility for the quality of their work and to raise any concerns that may affect the standard of service provided.
CLS is committed to continual improvement and will review its quality management approach on a regular basis to ensure it keeps pace with the needs of its clients, workers and the wider industry.
Complaints
CLS takes all complaints seriously and is committed to handling them promptly, fairly and confidentially. We welcome feedback from clients, candidates, temporary workers and any other party affected by our services, as this helps us to maintain and improve our standards.
Any complaint relating to the services provided by CLS, including concerns about health and safety, environmental practices, quality of service or the conduct of any member of staff or temporary worker, should be directed in the first instance to the Managing Director. Complaints may be submitted in writing by email or post to our registered office address.
All complaints will be acknowledged promptly and investigated thoroughly. CLS will aim to provide a full response within a reasonable timeframe and will take appropriate action where a complaint is upheld. Anyone raising a complaint in good faith will not be subjected to any detriment as a result of doing so.
Review of this policy
The Managing Director will keep this policy under review to ensure it remains accurate, relevant and effective across all four areas. CLS welcomes comments and questions from all staff, contractors, temporary workers and clients — please contact the Managing Director if you have any queries about this policy or how it is applied.
Stewart Olsen
Managing Director
Date: 29 July 2025
