CLS is committed to the highest standards of health, safety, environmental responsibility, quality management and complaints handling across all of its operations.
Read the policyContract Labour Solutions Ltd (“CLS”) is committed to maintaining the highest standards of health, safety, environmental responsibility, quality of service, and fair complaints handling across all of its operations. This policy sets out our commitment in each of these areas and applies to all staff, contract workers, candidates, clients, host employers, and visitors engaged with or through CLS.
This is a summary statement of policy. It does not form part of any contract of employment or contract for services, and may be amended by CLS at any time at its discretion. Each area below is supported by a dedicated CLS policy that sets out the detail and governs in full; those policies are available in our Handbook & Policies section or from CLS on request.
CLS believes that the health, safety, and wellbeing of everyone involved in its business should never be compromised. This statement is issued under section 2(3) of the Health and Safety at Work etc. Act 1974, and we comply, as a minimum, with that Act, the Management of Health and Safety at Work Regulations 1999, and all other applicable health and safety legislation.
The Managing Director holds ultimate accountability for health and safety across the organisation, including setting policy and ensuring adequate resources are available to deliver it. Responsibility then cascades through Directors, who are accountable for health and safety in the areas they lead, and line managers, who manage the day-to-day health and safety of their teams. Trained fire wardens and qualified first aiders support the Doncaster office, including a qualified mental health first aider.
CLS will provide and maintain a safe working environment and provide sufficient information, instruction, training, and supervision to enable staff and workers to carry out their roles safely. We carry out and regularly review suitable and sufficient risk assessments, and we cooperate fully with our clients and host employers on all matters relating to the health and safety of CLS staff and contract workers attending client sites. Every employee and worker is expected, in return, to take reasonable care for their own health and safety and that of others, and to report any hazard, near-miss, or accident promptly.
This summary is supported in full by the CLS Health and Safety Policy, the Risk Assessment Policy, the PPE Policy, the Fire and Evacuation Policy, and the Safety of Young Workers Policy. Health and safety standards for workers on assignment are also set out in the CLS Worker Conduct Standards.
CLS is committed to operating responsibly and minimising the environmental impact of its activities wherever practicable. As a labour-supply and recruitment business our direct footprint is comparatively low, but we actively manage the environmental aspects that arise from our office operations, business travel, digital infrastructure, and the supply of workers to client sites.
An internal Environmental Champion coordinates practical implementation under the direction of the Managing Director. In practice, we reduce waste at source and recycle or reuse where facilities allow, dispose of confidential paper through secure shredding, use energy and water efficiently, and default to cloud-based working over printing. We encourage cleaner travel — public transport, shared journeys, and remote meetings in place of travel where effective — and give weight to suppliers who share our commitment to responsible environmental practice. Our local-first approach to placements, offering vacancies to workers within a 10-mile radius of a site first, also reduces travel-related impact while supporting local communities.
This summary is supported in full by the CLS Environmental Policy and the Community Involvement and Engagement Policy.
CLS is committed to delivering a consistently high quality of service to its clients, candidates, and workers. Our approach to quality is embedded in the way we work — from the recruitment, vetting, and compliance checking of candidates through to the ongoing management of placements and client relationships — rather than in a formal certified management system. CLS does not currently hold ISO 9001 certification; this is a genuine statement of our quality commitment and the processes that underpin it, not a representation that we operate a certified quality management system.
We aim to understand each client’s requirements and supply workers who genuinely match them in skills, experience, and compliance, and we do not place workers into roles for which they are not suitable or compliant. Quality and safer recruitment go together: right-to-work checks, DBS checks at the appropriate level, registration and qualification verification, and references are carried out as a matter of course. We keep clients and candidates informed, set realistic expectations, and are honest where we cannot meet a requirement. All staff take personal responsibility for the quality of their work, and we monitor placement outcomes, feedback, and complaints to identify and act on opportunities to improve.
This summary is supported in full by the CLS Quality Policy, the Safeguarding Policy, the DBS and Criminal Records Policy, and the Vetting and Pre-Employment Checks Policy.
CLS takes all complaints seriously and is committed to handling them promptly, fairly, and confidentially. The complaints process is open to anyone affected by our service — including clients, candidates, temporary and permanent workers, and members of the public — and welcoming feedback helps us maintain and improve our standards.
A complaint about our service can be raised in the first instance with your usual CLS contact, who will often be able to resolve it quickly and informally. To make a formal complaint, contact us in writing at compliance@cls.ltd, or by post to our registered office, marked for the attention of Stewart Olsen, Managing Director; you can also call us on 01302 244 486. Healthcare complaints are overseen by Vanessa Ogden, and Construction, Civil Engineering & Industrial complaints by Joshua Clamp.
We acknowledge every formal complaint within 3 working days, confirming who is dealing with it, and aim to provide a full written response within 10 working days — telling you and giving a revised date if a complex matter needs longer. If you remain dissatisfied after our review, certain matters can be taken further: the conduct of an employment business to the Employment Agency Standards (EAS) Inspectorate, concerns about a regulated care service to the Care Quality Commission (CQC), and data protection concerns to the Information Commissioner’s Office (ICO). Anyone raising a complaint in good faith will not be subjected to any detriment for doing so, and nothing in this policy affects any legal rights you may have.
This summary is supported in full by the CLS Complaints Policy. A worker’s concern about their own treatment (such as pay or working conditions) is dealt with under the relevant grievance route rather than this complaints process, and any safeguarding concern is dealt with immediately under the Safeguarding Policy.
The Managing Director keeps this policy under review to ensure it remains accurate, relevant, and effective across all four areas, and it is reviewed at least annually and after any material change. CLS welcomes comments and questions from all staff, contract workers, candidates, and clients — please contact the Managing Director if you have any query about this policy or how it is applied.
